By booking a psychotherapy or work coaching session, you accept this Service Agreement. So read the document carefully!
If you have any questions regarding the Service Agreement, please feel free to contact me. Contact information can be found here. You can find the Finnish version of this Service Agreement here.
This Service Agreement is a translation of the Finnish original. In case of any conflict or discrepancy between the Finnish and English versions, the Finnish text shall prevail.
1. All discussions in psychotherapy and work coaching are confidential. This also applies to notes made by the therapist, which are kept pseudonymised in a locked box. For psychotherapy, record-keeping is mandated by the law; the notes constitute patient records, which are also stored electronically in the national Kanta archive and retained for the statutory period. Exceptions to confidentiality arise only when the life or safety of the client or another person is clearly at risk. In such cases, the therapist may, at her discretion, disclose the matter to a confidential third party, such as a close relative of the client or the competent authorities.
2. A psychotherapy relationship is a patient relationship governed by healthcare legislation. A work-coaching relationship is a customer relationship governed by the Consumer Protection Act. Terapia Revontuli undertakes to perform the service professionally but cannot guarantee the results desired by the client.
3. A customer or patient register is created for client names, telephone numbers, email addresses and street addresses and processed in accordance with the EU General Data Protection Regulation (GDPR), the Data Protection Act and relevant laws and decrees governing patient records. The register is used for customer satisfaction surveys, service development and, with the client’s consent, for Terapia Revontuli’s own marketing. The client may at any time prohibit the use of their data for these purposes. Register information is never disclosed to third parties without a legal basis or the client’s explicit consent. For more information on the processing of personal data, please refer to the Privacy Policy. The client may withdraw their consent to marketing and customer satisfaction surveys at any time by notifying the therapist directly or via the contact form.
4. Psychotherapy patient records are stored in the Kanta system (Patient Data Repository) in accordance with Finnish healthcare legislation and retained for 12 years after the patient’s death, or a maximum of 120 years from the patient’s birth if the date of death is unknown (asiakastietolaki). The therapist’s working notes made during sessions are not patient records. They are destroyed in accordance with data protection legislation as soon as the official patient record entries have been made. Work-coaching notes are destroyed within 12 months of the last session. The general reason for each visit is recorded pseudonymously and protected by multiple passwords.
5. If the client fails to attend the session they have booked or cancels their psychotherapy/work-coaching session less than 24 hours before the scheduled time, they will be charged the normal session fee. An exception applies if the client presents a medical certificate confirming illness, in which case no fee is charged. Unless otherwise agreed, the invoice will be sent to the client by email.
6. A reminder fee of EUR 5 will be added to any reminder invoice. Psychotherapy or work coaching may be suspended due to repeated payment delays. The invoice due date is 14 days from the date of the psychotherapy or work-coaching session.
7. The psychotherapy or work-coaching relationship may end at any stage at the client’s request. By booking a session, the client is not obliged to continue psychotherapy or work coaching later. The client has the right to terminate the relationship without providing a reason.
8. The therapist may terminate the client relationship at her discretion. If the therapist terminates the relationship, the client has the right to request the reasons in writing and guidance on finding a new therapist.
9. If a person outside the therapy relationship (for example, a relative of the client) contacts the therapist regarding the client’s case, the therapist will inform the client.
10. Although the aim of psychotherapy and work coaching is to help the client, Terapia Revontuli cannot guarantee an improvement in the client’s life situation or mood.
11. To the maximum extent permitted by applicable law, Terapia Revontuli’s liability is limited to the fees paid by the client. For psychotherapy, the Patient Insurance Act (potilasvakuutuslaki) and Finnish Patient Insurance Centre guidelines apply additionally. Nothing in this agreement excludes or limits liability for damages caused by intentional misconduct or gross negligence.
12. Psychotherapy clients are entitled to contact a patient ombudsperson (potilasasiavastaava) for advice on their rights. The appropriate patient ombudsperson is the patient ombudsperson of the Wellbeing Services County of Pirkanmaa.
