By booking a psychotherapy or work coaching session, you accept this Service Agreement. So read the document carefully!
If you have any questions regarding the Service Agreement, please feel free to contact me. Contact information can be found here. You can find the Finnish version of this Service Agreement here.
- All discussions in psychotherapy and work coaching are confidential. This also applies to notes made by the therapist, which are kept pseudonymised in a locked box. For psychotherapy, record‑keeping is mandated by the law; the notes constitute patient records, which are also stored electronically in the national Kanta archive and retained for the statutory period. Exceptions to confidentiality arise only when the life or safety of the client or another person is clearly at risk. In such cases, the therapist may, at her discretion, disclose the matter to a confidential third party, such as a close relative of the client or the competent authorities.
- A psychotherapy relationship is a patient relationship governed by healthcare legislation. A work‑coaching relationship is a customer relationship governed by the Consumer Protection Act. Terapia Revontuli undertakes to perform the service professionally but cannot guarantee the results desired by the client.
- A customer or patient register is created for client names, telephone numbers, email addresses and street addresses and processed in accordance with the EU General Data Protection Regulation (GDPR), the Data Protection Act and relevant laws and decrees governing patient records. The register is used for customer satisfaction surveys, service development and, with the client’s consent, for Terapia Revontuli’s own marketing. The client may at any time prohibit the use of their data for these purposes. Register information is never disclosed to third parties without a legal basis or the client’s explicit consent.
- Notes concerning discussions in psychotherapy or work coaching are not stored electronically, except for the statutory psychotherapy patient records. The general reason for each visit is recorded in the therapist’s private files, pseudonymised and protected by multiple passwords. Written paper notes are destroyed when the psychotherapy or work‑coaching relationship ends. A work‑coaching relationship is considered terminated after 12 months have passed since the client’s last visit.
- If the client fails to attend the session they have booked or cancels their psychotherapy/work‑coaching session less than 24 hours before the scheduled time, they will be charged the normal session fee. An exception applies if the client presents a medical certificate confirming illness, in which case no fee is charged. Unless otherwise agreed, the invoice will be sent to the client by email.
- A reminder fee of EUR 5 will be added to any reminder invoice. Psychotherapy or work coaching may be suspended due to repeated payment delays. The invoice due date is 14 days from the date of the psychotherapy or work‑coaching session.
- The psychotherapy or work‑coaching relationship may end at any stage at the client’s request. By booking a session, the client is not obliged to continue psychotherapy or work coaching later. The client has the right to terminate the relationship without providing a reason.
- The therapist may terminate the client relationship at her discretion. If the therapist terminates the relationship, the client has the right to request the reasons in writing and guidance on finding a new therapist.
- If a person outside the therapy relationship (for example, a relative of the client) contacts the therapist regarding the client’s case, the therapist will inform the client.
- Although the aim of psychotherapy and work coaching is to help the client, Terapia Revontuli cannot guarantee an improvement in the client’s life situation or mood.
- In the event of a dispute, liability for damages is limited to the fees paid by the client, except in matters related to psychotherapy, where relevant patient legislation and the guidelines of the Finnish Patient Insurance Centre apply.
- Psychotherapy clients are entitled to contact a patient ombudsman for advice on their rights. The appropriate patient ombudsman is the patient ombudsman of the Wellbeing Services County of Pirkanmaa.
